Job Description

This is a 12-month contract, with possibility of extension. This role is fully onsite in Duluth, GA (5 days/week). We offer benefits (medical/dental/vision insurance) and we cover 50%.

See below and apply now!

About our Team

We are the industry leader of procuring Law Enforcement records nationwide. Insurance carriers use these records to aide in the adjudication of claims. We process 8 million requests annually and foster business relationships with agencies to streamline and improve processes. We are the single point of contact for our customers and utilizes multiple resources and platforms across the U.S, Canada, and P.R. Our teams are located in Duluth, Ga. and the Philippines.

About the Role

Demonstrates a conceptual understanding of the procurement of records for insurance purposes. Applies this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records. Position requires occasional holiday availability.

Responsibilities include:

• Processing incoming responses from police agencies.
• Researching and reviews request and police records information from websites, various internal and external databases.
• Fulfilling, editing, and modifying request for police records to ensure compliance with company standards.
• Performing additional research as required to meet customer expectations and demonstrates ability to meet and exceed established departmental goals.
• Processing incoming and outgoing mail.
• Requiring some sedentary and physical labor.

Requirements

• Demonstrate ability to lift 40lbs., comfortable on their feet for several hours at a time, if necessary
• Experience in Criminal Justice, Insurance Claims, Call Center and /or police departments.
• Possess a HS Diploma required.

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