Job Description
SUMMARY
Responsible and accountable for the daily implementation of the System Status Plan
Effectively and professionally provides communications and dispatch services for LifeNet ground and air emergency medical services
DUTIES AND RESPONSIBILITIES
Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
Dispatches and maintains radio communications with units
Monitors and documents response times of units
Maintain the cleanliness of the dispatch center and work area
Follows LifeNet guidelines for customer service
Maintain patient confidentiality
Investigates and reports all response time exceptions
Answers requests and dispatches medical support personnel
Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
Comply with continuing education requirements and maintain all certifications required by LifeNet, Inc.
Function as public relations representative when dealing with facilities, agencies, etc...
Responsible for adhering to all company & departmental policies and procedures.
Perform other related duties as required
MINIMUM QUALIFICATIONS
High school diploma or GED required
Current EMT certification & experience desired
Current Paramedic certification & experience preferred
Must type minimum of 30 WPM
Current Driver's License required
Current BCLS certification required
EMD certification preferred upon hire, but required within 90 days of employment
CPR instructor certification preferred
Knowledge of local geography
Familiarity with data entry procedures
Effective written and oral communication skills
Effective interpersonal skills
STRESS FACTORS
Occasionally:
Hazards, fatigue, boredom
Frequently:
Intense tasks
Constantly:
Repetitive tasks, high pressure, MCI's, high call volume, life and death situations
PHYSICAL REQUIREMENTS:
Occasionally:
Lifting up to 25 pounds
Frequently:
Walking inside and outside, pushing, pulling, balancing, carrying up to 10 pounds, stooping, twisting, bending, leaning, reaching over shoulder level, upper body flexibility
Constantly:
Hearing/listening, seeing, clear speech, touching, typing, kneeling, sitting, fine hand & finger movement, multiple physical & mental activities performed at the same time
WORK ENVIRONMENT:
Occasionally:
Confined areas, extended day, extreme heat, dirt/dust, works alone, fumes/odors/mists
Frequently:
Extreme cold
Constantly:
Works with and around others, face-to-face and verbal contact with others, shift work, inside, temperature changes, noise, electrical equipment
MENTAL REQUIREMENTS:
Occasionally:
Complex writing
Frequently:
Complex reading, clerical
Constantly:
Simple reading and writing, memorization, analyzing, perception/computation, problem solving, simple math skills, judgment, reasoning, decision making.
EQUIPMENT USED
Constantly:
Maps, pager, telephone recording equipment, digital paging terminal, computer tape drive units, voice recorder tape system, multi-track audio recorder and remote, radio, facsimile, computer/typewriter, computer monitor, keyboard, telephone, calculator, copy machine, stapler, 3 hole punch, switchboard console, television monitor, kitchen appliance, vacuum cleaner, cleaning equipment, security monitors, printers
Job Tags
Local area, Work alone, Shift work,