Job Description

Our field service technician is a professional who travels to customer locations to install, maintain, and repair equipment or systems, typically performing on-site diagnostics, troubleshooting, and repairs while adhering to established service level agreements, often working in a manufacturing environment. The job location is based at Fletcher, NC and requires 50%+ travel. This position cannot be performed remotely. This position's base hours are Monday - Friday 8-hour shift and may require overtime based on customers' needs and service time.

Role and Responsibilities

• Serves primarily existing and new customers by troubleshooting equipment failures by phone on customer sites
• Locates sources of problems by observing electrical, hydraulic, or mechanical devices in operation
• Start-up and commissioning of new equipment at customer location
• Maintains close relationships with customers. Identifying solutions; suggesting improved methods and techniques; recommending equipment/system improvements
• Determines changes in dimensional requirements of wear parts by inspecting parts; using rules, callipers, micrometres, and other measuring instruments. Metric knowledge is a must
• Disassemble of entire equipment in the workshop environment for reconditioning or upgrading customer equipment
• Provides mechanical maintenance information by answering questions and requests
• Provide after-sales technical support, review spare parts manuals, and suggest replacement of worn parts

Qualifications and Education Requirements

• Great customer service skills
• Experience as a Field Service Controls Technician is preferred. Strong mechanical ability
• Knowledge of Metric System
• Experience as a Field Technician or Maintenance Technician
• PLC troubleshooting experience. Programming is a plus
• Hydraulic control experience
• Ability to travel on short notice, Monday through Friday. Some weekends are required
• Two-Year Technical Degree or equivalent is preferred.

Reports to the Production Manager

Benefits and Perks

• Health and dental insurance enrolment after 90 days of FT employment
• Health insurance premiums is 100% paid by us for employee coverage
• We pay 40% of dependent health coverage with the remaining 60% payroll deducted from the employee
• We pay 100% of employee and dependent dental coverage
• We pay 100% of short-term disability policy which benefits the employee $250 per week if a qualified short-term disability claim arises.
• We pay 100% of the employee and dependent life policy of $25,000 for the employee, $5,000 for the employee's spouse, $2,000 for employee children 6 months old and older, and $1,000 for employee children under 6 months old
• Employees are eligible to enrol in 401K after 1 year and 1000 hours [within that year] of employment
• We match employee contribution dollar for dollar up to 5% of employee earnings
• Additional AFLAC policies are available for purchase by employees
• Full-time employees will become eligible to accrue PTO on the first day of employment. An employee is eligible to start using accrued PTO on the 91st day following the employee's date of hire
• 80 PTO hours will be accrued pro-rated for the first full consecutive calendar year of employment, then on January 1 following the one-year tenure, 80 hours of PTO will be front-loaded into their PTO bank
• An annual reimbursement up to $100 for the purchase of safety shoes and/or prescription safety glasses
• 8-10 paid holidays depending on shift schedule
• Monthly employee appreciation events.

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