Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The Employment Development Department's (EDD) Investigation Division (ID) within the Policy, Accountability and Compliance Branch investigates allegations and suspected violations of the California Unemployment Insurance Code and other laws and regulations pertaining to fraud or misconduct to protect the integrity of EDD's programs and resources.

We are looking for a motivated and dedicated individual who has an inquisitive nature, possess good time management, creative and critical thinking skills. The incumbent will work in a highly confidential and dynamic environment with a variety of stakeholders and technical team members. Prior EDD program experience is desirable, but not required.

The Fraud Desk Analysts (FDA) position is located in the Employment Development Department (EDD) Investigation Division Central Office, Criminal Intelligence Section (CIS), Fraud Intake Unit (FIU) in Sacramento and performs under the supervision of the FIU Staff Services Manager I and the guidance of the CIS Staff Services Manager II.

The FDA works in a team environment. The incumbent utilizes critical thinking skills to assess risk, researches and gathers data, monitors activities, and performs preliminary analyses of allegations of criminal activity committed against the EDD Unemployment Insurance, Disability Insurance, Paid Family Leave, and Tax programs. The incumbent determines viability of the allegation after completing screening and preliminary analysis. The FDA maintains activity logs, collects and organizes data, utilizes spreadsheets, creates pivot tables, tracks leads, identifies trends and may develop case information.  An essential function is to assist with the Fraud Desk Hotline operations as needed and facilitate the completion of criminal case support requests received by the support mailbox. May assist with screening external agency referrals of potential fraud and other requests for information

The FDA provides criminal intelligence analytical support to Supervising Criminal Investigators, Investigators, and joint case authorities. The incumbent accesses a variety of automated databases, develops leads, works within the Division's automated criminal intelligence system, collects data, and disseminates criminal intelligence information. The incumbent prepares criminal intelligence reports, assessments, and charts, and may conduct management briefings. The FDA may attend special trainings/presentations, develop materials for in-house presentations and conduct subject matter presentations. The incumbent maintains a high level of integrity and confidentiality regarding all facets of their work, general ID operations, and intelligence information.

The candidate is expected to: exhibit open-mindedness, flexibility, and tact; possess the ability to multi-task; demonstrate interpersonal skills and initiative in communications and work habits; complete assignments in a timely and efficient manner; and adhere to EDD policies regarding attendance, leave, conduct, and appearance. Additionally, individuals must possess strong organization skills and an aptitude for computer utilization and virtual conferencing. The ideal candidate would also have experience and/or knowledge working in compliance, audits, investigations, or program monitoring. Occasional travel may be required.

A complete Statement of Qualifications (SOQ) is required to be submitted along with your State application. If the SOQ is not submitted, the applicant will not be considered for an interview.

A background investigation is required for this position. 

This position is located in Sacramento.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Hybrid working conditions. Located in a office with artificial lighting.

Special Requirements

Valid government issued ID.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment 

To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Staff Services Analyst Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• General knowledge and proficiency with MS 365 (Word, Excel, Outlook, etc.), SharePoint and video conferencing applications.
• Ability to filter, sort, identify inconsistencies and commonalities in data. Experience creating visual aids to summarize data.
• Inquisitive nature. Strong analytical and critical thinking skills. Ability to conduct fact-finding research, data mining, data interpretation and analysis to determine appropriate resolution.
• Ability to work on confidential and sensitive assignments. Maintain data integrity.
• Strong organization skills. Ability to multitask, meet deadlines, and adjust to changing priorities in a collaborative and cooperative manner. Be highly adaptable and have the ability to adjust to multiple, changing priorities requiring quick turnaround.
• Ability to effectively communicate ideas, thoughts, and facts both verbally and in writing. Ensures communications are accurate, clear, concise and relevant. Identifies and develops visual aids or graphics to support written communications.
• Customer service experience.

NOTE: The above desirable qualifications are highly encouraged to be addressed in the Statement of Qualifications

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ is a narrative discussion of how your education, training, experience, and skills qualify you for this position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. Applications received without an SOQ will not be considered and will be excluded from the hiring process.
The SOQ instructions are below.
PLEASE NOTE: Resumes, cover letters, and other materials WILL NOT be evaluated or considered in lieu of an SOQ.
DISCLAIMER: Inability to submit a SOQ or follow instructions as required, will result in being screened out from the selection process.
SOQ INSTRUCTIONS
The SOQ must follow the format requirements below:
·  Be typed in 11-point Calibri font.
·  1.15 spaced and NOT to exceed two pages in length.
·  Must have applicant's full first and last name in the upper left-hand corner.
·  Statements listed below in the Criteria.
·  Should be numbered in the same order as listed below.

CRITERIA
Address the following statements in your SOQ and include specific examples of your background, experience, education, and/or training:

1. In this position, you will handle confidential information.  Data security awareness is vitally important. Please provide your understanding of what data security is and the steps a person might take to achieve good data security for handling sensitive and confidential information.  
2. Define good customer service and provide at least 1 example of when you went above and beyond for a customer, client or co-worker.
3. Describe your experience working in a fast-paced environment where multitasking and organizational skills are needed.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Degree and/or School Transcripts
• Statement of Qualifications -
  A Statement of Qualifications (SOQ) is Required.
  Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Remote job,

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