Job Description
Front Desk Clerk (Second Shift: 3 PM – 11 PM)
Location: Abilene Whitten Inn – 3450 South Clack Street, Abilene, TX
Position: Full-Time About the Role
The Abilene Whitten Inn is seeking a reliable, customer-focused Front Desk Clerk to join our team for the second shift (3 PM – 11 PM) . As the first point of contact for our guests, you will play a vital role in ensuring a welcoming, efficient, and positive experience during their stay. Key Responsibilities
- Greet and check in guests with professionalism and courtesy.
- Manage reservations, cancellations, and room assignments using the hotel’s system.
- Answer phone calls, respond to guest inquiries, and provide accurate information about hotel services and local attractions.
- Process payments, balance cash drawers, and maintain accurate records.
- Handle guest concerns or complaints promptly and escalate when necessary.
- Maintain cleanliness and organization of the front desk and lobby area.
- Communicate effectively with housekeeping, maintenance, and management to ensure smooth operations.
- Perform nightly reports and end-of-shift procedures as required.
Qualifications
High school diploma or equivalent required; some college or hospitality training preferred - .Previous hotel or customer service experience is a plus, but not required
- .Strong communication and interpersonal skills
- .Ability to multitask, stay organized, and work independently
- .Basic computer skills and familiarity with reservation systems (training provided)
- .Dependable, punctual, and professional appearance
. Schedule & Compensatio
- n
Full-time position : 3 PM – 11 PM (second shift - ).Must be available evenings, weekends, and holidays as schedule
- d.Competitive pay based on experienc
e
. Why Join U s?
At the Abilene Whitten Inn, we pride ourselves on offering friendly service and a welcoming environment. As part of our team, you will have the opportunity to grow in the hospitality industry while being a key part of delivering excellent guest experiences.
Job Tags
Full time, Local area, Shift work, Night shift, Weekend work, Afternoon shift,