Job Description

Who We Are

Minder is a growing, national Telehealth company focused on neuropsychology, which is the practice of diagnosis and treatment of cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, etc. Our team is passionate about helping patients get an expert diagnosis faster and less expensive than anywhere else. Many patients around the country today wait over a year to be seen, but with our innovative approach, we can help patients within weeks!

We are looking to hire a full-time Sales & Customer Service Rep to join our growing team! The role would primarily include outbound sales calls but would also include inbound calls and completing general customer service duties. Applicants  MUST  have at least 3 years of outbound sales experience, with additional customer service experience preferred, ideally in a healthcare setting. Candidates must have a strong people/customer facing skills and aptitude. Given that this job is 100% remote, employees work from a company-provided computer that includes software for tracking employee productivity and computer usage statistics.

Responsibilities

• Sales Calls:  The primary duty in this role will be making outbound calls (some inbound as well) to potential patients who have expressed interest in our services to help them determine what type of evaluation is appropriate for them and discussing all matters related to insurance and financial responsibility.
• Patient Interaction and Support : Addressing patient inquiries and concerns through various communication channels, ensuring timely and accurate responses to enhance patient satisfaction.
• Scheduling and Coordination : Managing patient appointment scheduling, coordinating with clinical staff to optimize appointment availability and ensure a seamless patient experience.
• Collaboration with Other Departments : Working closely with clinical, administrative, and technical teams to address patient needs and improve overall service delivery.

Requirements

- Ability to be available to answer the phone and in front of your computer, free of distraction and noise, from 9:00am-6:00pm PST (12pm-9pm EST), Monday-Friday.

- 2+ years in outbound sales (cold-calling)

- 2+ years healthcare customer service experience

- Strong computer/technology and organization skills

- Strong People and Communication skills

- Highly self-motivated and enjoys spending all day talking to prospects on the phone

- Highly flexible- we are a growing company and your responsibilities will grow

Compensation, Growth and Benefits

· Base salary of $50,000-$52,000 base plus $6000 bonus potential.

· Medical, Dental, Vision, and 401k Match

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience:

• healthcare customer service: 2 years (Required)
• outbound sales (cold calling): 2 years (Required)

Language:

• English Fluently (Required)

Work Location: Remote

To be considered for this role, all applicants must complete the required questionnaire below. Only candidates with 3+ years of cold-calling sales experience should apply.

🔗 Required Survey:

Candidates who complete the survey will be reviewed for the next step of our hiring process (Zoom interview). Thank you for your interest in joining Minder Memory Center!

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