Job Description

ABOUT US

Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a proactive HR Specialist to join our team in Dallas, US. In this key role, you will be instrumental in setting up and managing the full spectrum of HR operations for our growing presence in the U.S. This includes overseeing payroll, recruitment, policy development, and ensuring smooth HR operations while fostering a positive work environment. You will play a crucial role in building and scaling our HR infrastructure from the ground up in the U.S.

This is a strategic role within the organization, directly reporting to the English Speaking Market HR Director and working closely with the Region CEO and Country Manager . You will be responsible for driving HR initiatives that support business goals and are aligned with the global HR strategy.

In close coordination and under the guidance of the Global HR team , you will be responsible for:

HR Setup and Operations:

• Lead the setup of HR functions in the U.S., ensuring compliance with local labor laws and regulations.
• Oversee the establishment of payroll systems, working closely with payroll vendors and finance teams to ensure smooth implementation.
• Develop, implement, and update company policies and procedures, ensuring they align with local regulations and global HR practices.

Talent Acquisition and Onboarding:

• Own and drive recruitment for key roles across the U.S., ensuring a streamlined and effective hiring process.
• Collaborate with hiring managers to identify staffing needs and source high-quality candidates for various departments.
• Manage and enhance the onboarding process to provide new hires with a seamless and positive experience.

Compliance and Policy Development:

• Ensure compliance with U.S. labor laws, tax regulations, and HR-related government policies.
• Develop and implement HR policies that reflect company culture, values, and legal requirements, including attendance, leave, benefits, and employee conduct.

Employee Relations:

• Act as a trusted advisor for employees and managers, addressing any employee relations issues in a timely and professional manner.
• Provide guidance on complex employee relations issues, ensuring compliance with local labor laws and company policies.

Performance Management:

• Oversee the design and implementation of training and development programs aimed at improving employee skills, performance, and leadership capabilities.
• Ensure effective performance management processes, supporting managers in setting goals, conducting reviews, and fostering continuous development.

HR Analytics and Reporting:

• Monitor key HR metrics, provide data-driven insights, and report on HR performance to the Global HR team.
• Ensure that all HR practices and processes are aligned with company KPIs.

Employee Engagement and Culture:

• Lead employee engagement initiatives and work closely with leadership to nurture a positive company culture.
• Develop and implement strategies to enhance employee satisfaction, retention, and performance.

REQUIREMENTS

• Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s degree or HR certifications is a plus.
• Up to 5 years of experience in HR, with a solid background in HR operations, recruitment, and employee relations.
• Proven experience in setting up HR functions for a new location or business, particularly in the U.S.
• Strong understanding of U.S. labor laws, payroll systems, and HR compliance.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships at all levels of the organization.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Fluent English.

Job Tags

Similar Jobs