Job Description

Key Responsibilities:

• On-call rotation for after-hours and weekend support.
• Install, troubleshoot, repair, and maintain software applications and hardware.
• Handle tickets from the helpdesk for in-house, third-party, and market data applications.
• Support operating system drivers, software, and firmware.
• Assist users with home connection & remote work setup ( Key Responsibilities:
• Install, troubleshoot, repair, and maintain software applications and infrastructure.
• Handle tickets from the helpdesk for in-house, third-party, and market data applications.
• Support operating system drivers, software, and firmware.
• Assist users with home connection & remote work setup (End-Client laptop or personal laptop + virtual machine).
• Ensure compliance with End-Client policies & procedures .
• Maintain support documentation.
• Coordinate with local & global support teams across multiple platforms.
• Manage incidents and requests in the ticket-tracking system .
• Stay updated on technology and participate in training programs .
• Be responsive across multiple communication platforms ( email, Teams, Skype, Symphony, Jive, WhatsApp ).
• laptop or personal laptop + virtual machine).
• Ensure compliance with End-Client policies & procedures.
• Create and maintain support documentation.
• Collaborate with local & global support teams across multiple platforms.
• Manage incidents and requests in the ticket-tracking system.
• Proactively report trends, issues, and delays to management.
• On-call rotation for after-hours and weekend support.
• Stay updated on technology and participate in training programs.
• Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive).

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