Job Description

We are seeking an experienced Instructional Designer to support a public health and social impact project focused on social services delivery and community wellness. This role will involve designing and delivering engaging training content that enables end-users to navigate a comprehensive case management/data entry system. Ideal candidates will have prior experience in healthcare, social impact, or government sectors.

Key Responsibilities:

• Design, develop, and deliver a series of virtual or in-person training sessions for system end-users.
• Create learning materials to support:
• Participant look-up and enrollment
• Completing assessments and entering services
• Managing diverse case scenarios and inputting case notes
• Running reports and scheduling appointments
• Conduct at least 6 training sessions annually , ensuring consistency and accessibility for new and returning users.
• Collaborate with SMEs, program managers, and system developers to ensure training aligns with current workflows and policies.
• Utilize instructional design best practices, adult learning principles, and digital tools to enhance content delivery and learner engagement.
• Evaluate training effectiveness and gather feedback to improve future sessions.
• Support knowledge management and documentation initiatives related to the platform and service model.

Requirements:

• Proven experience as an Instructional Designer or Learning & Development Specialist , preferably in public health, social services, or nonprofit settings.
• Strong knowledge of adult learning principles and instructional design models.
• Experience developing training for data entry systems or case management platforms.
• Excellent communication, facilitation, and presentation skills.
• Ability to tailor training content to a diverse range of users and learning needs.
• Familiarity with eLearning development platforms is a plus.

Why Join Us?

This is an exciting opportunity to work at the intersection of technology, learning, and community impact , helping train those on the front lines of delivering critical public services. You’ll be part of a purpose-driven team focused on improving systems that serve vulnerable populations.

📩 Interested?

Submit your resume along with a brief summary of your experience with training development in public sector or social impact programs.

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