Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI09f7a99444c8-30492-38017640
...service experience preferred Keyboard/data entry skills required Must be able to stand for extended periods Reliable transportation is a must. This position is covering an employee on FMLA. This is a contract position with potential for permanent...
...We are looking for a Staffing Coordinator to join our team in one of todays most exciting technologies. This role will report to Sr. Manager, Talent Acquisition Operations and based in Newark, DE. This is a fully on-site, in office role , 5 days/week. Role and...
...Qualifications: 3+ years of relevant work experience Proven experience writing for a range of digital platforms. Excellent written communication skills and attention to detail. Ability to manage time effectively and work independently in a remote setting....
...Dock Worker / Laborer PeopleReady of Brownsville, TX is now hiring Dock Workers / Laborers! Apply today and you could start as soon as tomorrow. As a PeopleReady associate you'll benefit from: Next-day pay for many of our open positions The choice of long...
...revenues of approximately 1.5 billion. Position Profile and Summary: The internship is a full time position lasting approximately mid-June through the end of July (6weeks). Interns are under close supervision and performance is monitored to determine...