Job Description

Zerbe Retirement Community is a family-owned and operated 5-Star rated community, proudly serving our residents and families since 1958. We take pride in providing exceptional care in a warm, supportive, and team-oriented environment. We are an Equal Opportunity Employer and welcome all qualified applicants.

Overview

We are seeking a detail-oriented, experienced Long-term Care Medical Billing Specialist to oversee and manage the daily operations of our long-term care billing and receivables processes. This role is vital in ensuring accurate resident billing, timely collections, and compliance with applicable regulations. The Long-Term Care Medical Billing Specialist will also provide guidance and support to the business office team, working closely with residents, their families, and insurance providers.

Key Responsibilities:

• Manage all aspects of  long-term care resident billing , including private pay,  Medicare ,  Medicaid/CHC , and  third-party insurance .
• Review and reconcile  long-term care accounts receivable balances regularly to maintain financial accuracy.
• Monitor  long-term care aging reports and follow up on outstanding balances to ensure timely collection and cash flow stability.
• Oversee  month-end close processes related to  long-term care accounts receivable and ensure proper documentation and reporting.
• Serve as the primary contact for  long-term care residents and families regarding billing inquiries, payment plans, and account concerns.
• Ensure full compliance with company policies, state, and federal regulations governing  long-term care billing and reimbursement .
• Train, mentor, and support  long-term care business office staff in billing, collections, and receivable functions.
• Collaborate with nursing, admissions, and administrative departments to resolve  long-term care billing or payment discrepancies.
• Maintain a high level of professionalism and confidentiality in all  long-term care billing matters.

Experience

• Associate or bachelor’s degree in accounting, Finance, or related field preferred; equivalent experience will be considered.
• Minimum of 3 years of accounts receivable or billing experience, preferably in long-term care.
• Prior supervisory or lead experience strongly preferred.
• Knowledge of Medicare, Medicaid/CHC, and third-party billing requirements.
• Strong attention to detail with excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office Suite; experience with PointClickCare is a plus.
• Strong communication and customer service skills with the ability to interact professionally with residents, families, and staff.
• Effective communication skills with strong phone etiquette for client interactions.
• Ability to work independently as well as collaboratively within a team environment. If you are passionate about finance and possess the necessary skills to excel in this role, we encourage you to apply. Join us in contributing to our organization's success through effective accounts receivable management.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

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