Job Description

About Us:
Device Giant is a leading electronics recycling company based in the United States. We specialize in refurbishing smartphones, tablets, and other electronics, thus reducing the carbon footprint and giving devices a second life. Offering cell phones at competitive prices, we ensure all devices are fully tested and ready for use. Our customer-centric approach is focused on providing the best service and satisfaction to our valued customers. Device Giant: Your one-stop shop for all your cell phone needs.

Job Description:
As an Operations Manager at Device Giant, you will play a crucial role in maintaining our office's efficiency and effectiveness. Your responsibilities will include a variety of tasks from order processing to HR-related duties, ensuring a smooth operation of our business processes.

Key Responsibilities:

Operations Management:

• Oversee day-to-day activities in the warehouse, ensuring all operations run smoothly.
• Oversee and ensure all staff tasks are performed efficiently.
• Assign tasks to different departments and coordinate to ensure timely and accurate completion.
• Work closely with other departments to ensure seamless operations.
• Maintain quality standards in Testing, Data Entry, Repair, and Shipping departments.
• Develop and implement operational processes and procedures to increase efficiency.
• Manage inventory levels, ensuring accurate records and timely restocking.
• Provide regular reports to the owner on operational performance and areas for improvement.

HR Related Tasks:

• Manage employee onboarding processes.
• Handle scheduling and task management for employees.

Order/RMA Processing:

• Provide support to local customers.
• Cover store operations for a seamless and professional customer experience.
• Conduct daily checks with the warehouse team.
• Address customer inquiries related to deliveries and ensure timely resolution.
• Assist and coordinate with the shipping team for eCommerce orders.
• Process orders and pickups for local business customers.
• Manage customer returns.
• Collaborate with Quality Control (QC) for daily tasks and ensure accuracy in Return Merchandise Authorization (RMA).

Qualifications:

• Great attention to detail
• Commitment to maintaining high-quality standards.
• Experience in the electronics refurbishing, and repair space.
• Proven experience in office management or related roles.
• Excellent organizational and multitasking skills.
• Strong communication skills, both written and verbal.

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