Job Description

Patient Engagement Associate

THE BEST CAREERS. RIGHT HERE

@ BROOKLYN’S LEADING HEALTHCARE SYSTEM .

MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and provide patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center. Maimonides’ clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine .

We currently seek a Patient Engagement Associate to perform outreach activities to engage patients on self-management and gap closing activities; and utilize, update and maintain patient registries. You will schedule appointments for patients and update EMR. In addition, you will:

• Maintain records of all outreach activity on each member/patient.
• Mail outreach letters and maintain records of activities for members who are unresponsive to three telephonic outreach calls.
• Schedule appointments for patients in the electronic appointment system.
• Update and maintain health maintenance templates and registries on all patients.
• Prepare reports for individual providers of outreach activities to their members.
• Provide reminders to Providers of members who are scheduled for appointments.
• Outreach to or visit provider offices to request and/or retrieve needed documentation to update registries and electronic health records.
• Screen members/patients for health home eligibility and ensure referral is completed.
• Track hospital admissions to ensure that patients receive follow-up appointments.
• Work with a designated point-of-contact at each practice to ensure timely resolution of issues.

Bachelor’s degree is preferred.

Salary: $55,000. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate assistance, please apply now!

Maimonides Medical Center (MMC) is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard for race, creed (religion), color, sex, national origin, ethnicity, sexual orientation, gender identity, military or veteran status, age, disability, pregnancy, predisposing genetic characteristic, marital status or domestic violence victim status, citizenship status, or any other factor which cannot lawfully be used as a basis for an employment decision in accordance with applicable federal, state, and local laws. MMC is committed to following the requirements of the New York State Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

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