Summary:
The Policyholder Services Representative is responsible for delivering exceptional customer service to policyholders, agents, internal and external customers. This role involves assisting with policy inquiries, processing policy changes, handling billing issues, and providing information on coverage and claims. The representative will also collaborate with internal departments to ensure accurate and timely policy administration.
Essential Duties and Responsibilities:
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience
Required Skills/Abilities
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work is typically performed in an office or remote office environment, with a moderate noise level. Occasional travel to other company locations may be required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
· Prolonged periods of sitting.
· Kneeling to reach storage.
· Ability to lift up to 10 pounds at times.
· Fast-paced environment with constant multi-tasking in a fluctuating environment.
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