Job Description

The Product & Engagement Manager is the voice of the customer for the products in their portfolio and translates stakeholder needs into product strategy, roadmap, and delivery. They work closely with VITL staff across teams, with VITL leadership, and with VITL vendors to develop, enhance, deliver, and promote products and services that clinicians and other health care professionals rely on every day to help keep Vermonters healthy.

This is a role that in a larger organization might be divided amongst several team members, in areas like Product Management, Product Marketing, Technical Writing, UI/UX, and Service Design. The ideal candidate will enjoy working across a range of modalities in a single day. They won’t have deep experience across all of these areas, but they will have a demonstrated ability to learn new skills and tools and apply them to solve problems.

Responsibilities

The Product & Engagement Manager will be responsible for multiple products. Initially, their primary product will be VITLAccess, the web-based portal to the data in the Vermont Health Information Exchange, which is available to clinicians and staff at health care organizations (e.g. hospitals and practices), payers, and to public health professionals. This portal is a source of longitudinal health records for Vermonters, made up of data from the hospitals, health centers, practices, labs, and pharmacies where they receive care, all across the state. Within their first year, the Product & Engagement Manager’s portfolio will likely expand to include additional VITL products or services.

For each product and service in their portfolio, the Product & Engagement Manager will:

1. Engage stakeholders to generate insights, develop product roadmap

• Lead development of processes and tools for stakeholder insight gathering.
• Gather insights through interviews, focus groups, surveys, analysis of product use metrics, and more. Collaborate with team members who also work with stakeholders to support them in insights gathering (e.g. through client support interactions, client meetings, and more).
• Research and understand the market landscape including products and services that could compete with, complement, or inspire evolution of the product.
• Document and share insights in ways that help bring stakeholder needs to life for VITL’s Operations and Technology team members and vendors.
• Develop a product roadmap that aligns stakeholder needs, VITL capabilities, and available resources.
• Translate product roadmap into detailed requirements that support product design and development or product enhancements.

2. Lead implementation of product roadmap, from requirements to testing.

• Lead implementation of the product roadmap, working with cross-functional teams at VITL and vendor(s). Maintain feature prioritization and coordinate enhancement projects.
• Lead user acceptance testing, including development of test plans and hands-on testing of product releases.
• Track and troubleshoot issues raised by clients, communicate issues to appropriate team members at VITL and vendor(s), track issues resolution.

3. Champion the products. Develop procedures and resources to support awareness, engagement, and effective use of the product.

• Communicate product features, benefits, and use cases to internal and external stakeholders. Be a champion for this product.
• Understand and communicate permitted use of products in portfolio
• Develop workflows and procedures for delivering the product to users (e.g. organization and user onboarding procedures, user authorization procedures, training programs, etc.)
• Create and maintain product documentation for the VITL Support Team and product users
• Develop product marketing materials
• Develop educational resources (presentations, videos, webinars) in collaboration with the Clinical Education Lead
• Develop usage tracking approaches and action-oriented reports

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications, Skills, and Experience

• Bachelor’s degree required; significant experience may be considered.
• 5+ years of experience, in one or some combination of the following areas: Health care, public health, product management, product marketing, training and education, user experience design, business analysis, stakeholder engagement
• Demonstrated ability to represent the voice of the customer in product, service, or program design and implementation
• Demonstrated ability to successfully lead projects from beginning to end
• Demonstrated clear and persuasive oral and written communication skills
• Demonstrated effective problem-solving and analytical skills and effective judgement about how and when to engage and inform colleagues and leadership
• Demonstrated ability to establish and maintain effective working relationships across teams and disciplines
• Demonstrated ability to manage multiple projects with complex stakeholder interaction and effectively balance multiple competing priorities
• Competency with Microsoft applications and demonstrated ability to quickly learn new software and applications such as those used by VITL and its vendors for project management and client relationship management (including but not limited to Smartsheets, Salesforce, Jira, Slack, and Confluence)
• Demonstrated ability to quickly and independently learn new skills

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At VITL, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Location

The ideal candidate will live in the Eastern time zone, with the ability to attend occasional in person customer and stakeholder engagement sessions and project meetings. However, the Product Manager position can be performed remotely. This position is required to live in and work from the United States. Currently, the VITL team is working remotely.

Additional

VITL is committed to the health and well-being of its employees, customers, and community, and requires employees be up to date on COVID-19 vaccinations, as recommended by federal and local health authorities, subject to accommodations provided in accordance with the law. Individuals will be required to submit proof of COVID-19 vaccination, or have requested and received a waiver, as a condition of employment.

VITL is an equal opportunity employer and prohibits discrimination or harassment of any kind. We are committed to compliance with all applicable fair employment practices laws and a policy of equal opportunity without regard to race, gender, color, religion, sex, sexual orientation, gender identity, age, national origin, place of birth, crime victim status, ancestry, physical or mental condition, disability, pregnancy, citizenship or immigration status, status as a veteran, military service or obligation, a positive test result from an HIV-related blood test, genetic information, or any other characteristic protected by such laws (“Protected Characteristics”). VITL’s policy of anti-discrimination applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, compensation, benefits, advancement, and termination of employment. VITL prohibits and does not tolerate discrimination against any employee, applicant, worker, or service provider on the basis of any Protected Characteristic.

Apply

Interested candidates may email their resume and cover letter to hr@vitl.net. Please write “Product and Engagement Manager” in your email subject line.

VITL

802-861-1800

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