Job Description

Job Title: Room Attendant

Work Location: Myrtle Beach SC 29572

Job Type: Fulltime

Job Description:

Job Summary

To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.

Duties and Responsibilities

The Room Attendants responsibilities include but are not limited to:

• Receive a list of assigned rooms from a supervisor. Prioritize rooms based on direction from the supervisor or as noted on the list.
• Follow signin/out procedures for keys to access rooms.
• Check the inventory of the cleaning cart and add any necessary supplies.
• Knock and announce yourself before entering the room; return at a later time if rooms are occupied.
• Upon entry immediately notify the supervisor of any damage or strong odor to the room.
• Immediately notify the supervisor of suspicious activity.
• Remove linens towels bedspreads and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
• Neatly make beds and stock towels washcloths and hand towels according to policies.
• Thoroughly clean and disinfect bathroom and kitchenette or coffeepreparation areas according to hotel policies.
• Disinfect all surfaces including all hightouch items; wall and lamp switches thermostats door handles telephone TV remote(s) etc.
• Clean mirrors glass and dust pictures and other objects in the room.
• Vacuum floors and remove trash.
• Check complimentary coffee snacks and toiletry supplies in the room restocking according to the provided hotel checklist and policy.
• Ensure the room meets hotel and brand standards with a final walkaround.
• Notify the supervisor of found items and bring to lost and found if a guest has checked out.
• Notify the supervisor of rollaways or cribs in rooms for pickup and storage.
• Notify the supervisor of room availability.
• Ensure soiled linens are provided to laundry timely.
• Notify the maintenance department of needed maintenance or repairs based on hotel processes.
• Perform other related duties as assigned.

Requirements

• Detailoriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant friendly way.
• Ability to read write speak understand and communicate in basic English preferred. Other languages in addition to English is a plus.
• Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about jobrelated needs..
• Ability to be flexible and work weekends and holidays and be scheduled any day of the week. Weekends are required.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous Lasting Relationships.

RE S PECTFUL

ADAP T IVE

SE R VICE

ACCOUNT A BLE

U N IFIED

DE D ICATED

Room Attendant Core Competencies

• Cleanliness
• Efficiency/Production
• Timeliness
• Guest Satisfaction
• Friendliness/Helpfulness

Work Environment

• Frequent standing walking bending forward and trunk rotation while standing or sitting
• Frequent stair climbing squatting kneeling and reaching both above and below shoulder
• Vision must have the ability to adjust focus as well as frequent use of close peripheral and depth/distance vision
• Hands/Fingers frequent use of fine motor skills
• Frequent lifting and carrying up to 25 lbs.
• Frequent pushing and pulling carts of up to 100 lbs on wheels
• Frequent forceful grip
• Occasional crawling

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