Department: Information Technology
Classification: Info Technology Spec 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Pay Band: 06
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
ITS is Masons central IT organization. We provide IT resources, systems, services, and tools to the university community.
The Customer Relationship Management (CRM) team is integral in leading the establishment of a Salesforce-first program at Mason in support of the universitys strategic goals regarding the student experience. The executive director reports to Information Technology Services while being accountable to the Salesforce Executive Committee and is responsible for strategic and tactical planning, delivery and operation of IT systems that enable and support the business objectives of the university including enrollment, admissions, coaching and advising, and the student experience.About the Position:
The Senior Salesforce Quality Assurance Analyst performs analysis, testing, documentation and implementation of CRM software (Native Salesforce and Connected apps) and other related application systems within Salesforce and related platforms and their integration with other enterprise systems, as well as assists in governance, project management activities and other assigned tasks. This work is performed by collaborating with stakeholders and team members including Salesforce Architects, Developers, and Administrators to meet the project requirements, completing tasks, and communicating project information to clients, project managers, or other project stakeholders while adhering to university policies and compliance with accessibility related standards (W3C, ADA, Section 508, etc.).
Responsibilities:
Requirements Analysis
Test Planning, Design, and Execution
Documentation
Continuous Improvement
Collaboration and Communication
Required Qualifications:
Preferred Qualifications:
Instructions to Applicants:
For full consideration, applicants must apply for Senior Salesforce Quality Assurance Analyst at Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: August 12, 2024
Posting Close Date: August 27, 2024
Open Until Filled?: No
About George Mason University
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
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