Position is EXEMPT
POSITION SUMMARY:
Professional work that implements, maintains and troubleshoots enterprise security systems in a complex, integrated information technology systems environment. Consults with internal business customers to determine security requirements.
Provides technical advice and counsel to less experienced analysts.
Required to assist in maintaining 24 X 7 systems availability.
IMMEDIATE MANAGER: Manager, Information Security or Manager, Identity & Access Management
SUPERVISION/DIRECTION RECEIVED: Limited supervision
REQUIRED COMPETENCIES:
Advanced – In-depth understanding of the required competencies with advanced skills and abilities, sufficient to successfully apply them under limited supervision in multiple situations.
Knowledge of:
• Applicable programming languages and coding techniques.
• Systems hardware, software and data communications functionality and capability.
• Systems Development Life Cycle (SDLC) deliverables and tools.
• Process management, performance tracking and measurement tools.
• Data driven problem-solving techniques and technical report writing
• Various cross-platform software systems.
• Configuration management concepts and tools.
• System and business architecture design concepts.
• Information Technology Library Infrastructure (ITIL) framework and best practices.
• Applicable industry standards for security systems.
Skill in:
• Implementing, maintaining, and troubleshooting software systems.
• Designing, creating, and interpreting flowcharts.
• Testing software or hardware security installations, enhancements and upgrades.
• Troubleshooting and resolving software related issues.
Ability to:
• Oversee the work of others, and provide coaching, mentoring and training.
• Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget.
• Deal with ambiguity and make decisions with limited information.
• Exercise creativity and imagination in approaching assignments.
• Quickly grasp new ideas and concepts.
• Work well within a team and assist others with their assignments.
• Acquire and maintain knowledge of the business of JEA and Technology Services products.
• Research and acquire knowledge of developing information technology trends and emerging technologies.
• Identify what issues need to be communicated and inform others.
• Establish and maintain effective working relationships with internal customers.
• Use communication skills, orally and in writing, with users with varied backgrounds and experience.
• Follow through with commitments.
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